Refund policy

Refund Policy

ALL SALES FINAL. NO REFUNDS OR EXCHANGES UNLESS ITEM IS FAULTY.

Thank you for shopping with us. Your satisfaction is important to us, and we want to ensure you have a clear understanding of our refund policy.

All Sales Final

We do not accept returns or offer refunds for any reason other than a faulty item. Please carefully review your order before completing your purchase. Once an order is placed, it is considered final, and we cannot accommodate cancellations, exchanges, or refunds for any non-faulty items.

Faulty Items

In the unfortunate event that you receive a faulty item, we are here to help. If you believe you have received a faulty product, please contact us at admin@geniusgoneclueless.com within 30 days of receiving your order. To expedite the process, please provide the following information:

• Your order number
• A detailed description of the issue
• Clear photographs or videos that illustrate the fault

We will review your claim promptly and, if a manufacturing or quality defect is confirmed, we will provide instructions for returning the faulty item. Once the item is received and inspected, we will either replace the item or issue a refund, as per your preference.

Contact Information

For all inquiries regarding faulty items, please contact us at admin@geniusgoneclueless.com.

We appreciate your understanding and cooperation with our refund policy, which allows us to continue providing high-quality products and services to our valued customers.

This refund policy is effective as of 01/09/2023, and any updates or revisions will be posted on our website.